Effective Date: 10-10-2024
At Riyans WebTech, we are committed to delivering high-quality services and ensuring customer satisfaction. If for any reason you are not satisfied with the services you have purchased, we offer a 48-hour refund policy from the time of order placement, subject to the terms outlined below.
Please review this policy carefully to understand how we handle refunds and returns for our services.
1. Refund Policy
We offer a 48-hour money-back guarantee for our services under the following conditions:
Eligibility for Refunds:
- The refund policy applies to services purchased from Riyans WebTech, such as website development, SEO services, PPC management, social media management, and other digital marketing services.
- To qualify for a refund, you must request it within 48 hours of placing your order or making payment for the service.
- Refund requests will only be considered if no work has been initiated on the project or service. If the project has been started, even partially, we will not be eligible for a refund.
Exclusions:
- We do not offer refunds for any services that have already been initiated, worked upon, or delivered in part.
- Refunds are not applicable for custom work, including but not limited to custom-designed websites, personalized digital marketing strategies, and any other tailor-made services that have already begun or are in progress.
- Digital products or services, such as online courses or downloadable resources, are non-refundable once accessed or downloaded.
2. How to Request a Refund
If you are dissatisfied with the service you have purchased and wish to request a refund, please follow these steps:
- Contact Us Immediately: Send an email to contact@riyans.in within 48 hours of placing your order. Include your order details, reason for the refund request, and any relevant information.
- Refund Request Assessment: We will review your refund request and assess whether it meets the criteria outlined in our policy. If no work has been started or if the request is made within the eligible 48-hour period, your refund will be processed.
- Resolution: Once your refund request is processed, you will receive a confirmation email. Refunds will be processed to the original payment method used, and you should receive the refund within 7-10 business days depending on your payment provider.
3. Refund Process
- If your refund request is approved, we will issue a refund to the payment method used at the time of purchase (e.g., credit card, PayPal, etc.).
- Refunds will be processed for the full amount you paid for the service, minus any transaction fees, if applicable.
- If you used a discount or coupon code, your refund will be based on the amount paid after the discount.
4. Service Modifications
If you are dissatisfied with the initial stages of the service, we will work with you to revise and modify the project. However, once work has started or is in progress, we cannot offer a refund, but we are committed to ensuring that the final deliverables meet your expectations.
5. Returns of Digital Products
For digital products such as downloadable resources, we do not offer returns. However, if the product has not been downloaded or accessed, we may issue a refund if the request is made within 48 hours of the purchase.
6. Contact Us
If you have any questions or concerns regarding this Refund and Returns Policy or wish to submit a refund request, please contact us at:
Riyans WebTech
Email: contact@riyans.in
Phone: +91 83358 67834
Address: 26702, G-14, Gitanjali Building, Ground Floor, Colaba, Mumbai – 400005, India.
7. Policy Updates
We may update or modify this Refund and Returns Policy from time to time. If we make any significant changes, we will notify you by updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle refunds and returns.
Conclusion
At Riyans WebTech, we strive to provide exceptional services. If you are not fully satisfied with your purchase, we offer a 48-hour money-back guarantee to ensure your satisfaction. If the request is made within 48 hours and no work has been initiated, we will process a full refund.